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Q:
3. Does RNS provide a warranty for its fixtures?
A:
RNS International unconditionally guarantees all of our fixtures for the life of the product.
All RNS-made components carry the lifetime guarantee. All components manufactured by others carry that individual manufacturer's warranty, for example the actuation counter.
One exception to this warranty policy is the test probes, which are commonly treated as commodity items. RNS stands firmly behind its product and, when necessary, will dispatch troubleshooting personnel to your site to address critical issues.
In the event that the fixture has been modified by the end user in any way, the warranty is void. Please contact us immediately if there is an issue so that we may attend to the matter from the very beginning.
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